Communication and Customer Relations

Teacher
Finalspot Malaysia
Category:
CHFM
4 out of 5
4
6 reviews

Synopsis

The module is aimed at providing soft-skill and knowledge necessary for participants in executing their daily tasks. Participants will also be exposed in decision making processes. Special emphasis will be placed on healthcare marketing and customer relationship management.

Objectives

  • Study the building operation communication.
  • Study the customer relationship management and healthcare services marketing.
  • Study the decision-making process and analysis.
  • Study the research methodology, report writing and presentation.

Learning Outcomes

  • Understand the building operation communication and media and press management.
  • Understand the customer relationship management and healthcare services marketing.
  • Understand the decision-making process and analysis.
  • Understand the research methodology, report writing and presentation.

Target Audience

Maintenance Managers / Engineers / Supervisors / Technicians and those who are involved in the monitoring, planning and executing the maintenance activities.

Section 1

1
Administration of facility manager office
2
Building operation communication
3
Media and press management

Section 2

1
Healthcare services marketing
2
Customer relationship management

Section 3

1
Decision making process and analysis
2
Research methodology

Section 4

1
Technical report writing
2
Report presentation


4
4 out of 5
6 Ratings

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Prerequisites
Enrolled: 137 students
Duration: 20 hours
Lectures: 9
Level: Advanced

Archive

Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed